When a Voice request goes through its stages of progress, there is one status called "Done" that is assigned even when the request is pending a release date. Aprimo shows the description of "Done" as "Work is complete, the feature is released and available to customers.
I would like to add another "status" to the Aprimo Voice flow, maybe "Pending Release" because to me it is done when the request has been implemented and actually released to the customers.
A few examples of where I feel this "Done" status inappropriately used:
Customer support service by UserEcho