As a user I need to easily identify new features and how to use them within the system so that I can maximise utilisation of the system. This is especially important with the introduction and gradual improvements of the new DAM UI.
Users navigate to the user guide
Users review release notes
Users receive internal communicators
Help and Knowledge Base maintained by librarians
Similar to MS Outlook online, I find their "whats new" section extremely user friendly. It consists of cards, which upon "hover" show a small simplified video with instruction. The user also has the option to "Try it" where they are directed to the functionality.
Customer support service by UserEcho