+3

EAP - Updated Work Requests - Allow Contributor Ability to Initiate Chat

Alyssa T. 3 months ago in Productivity Management updated by Liz Guzman 2 weeks ago 2

With the 'Updated Work Request' FF, Contributors (Activity Requestors) can now access the Task List and Agile Board of their requests to better track the status of their Projects.

It would be nice to allow them to initiate a Chat, even if a thread has not yet been started, so that they can reach out to the Task Assignees to follow up on the status.

Our Contributors are finding that with the increased visibility - they are able to see where the bottlenecks are and would like to communicate with those users to find out why their project has not progressed. Unless a Chat Board has been opened already - they are unable to begin one.

We would also greatly benefit from this feature.  Even after a work request submission, we are finding that the requester may need to add forgotten info to the request details, so it would be great if they had a formal process to do this, via a chat; and it can all be tracked in Aprimo.   Also agreed in the specific scenario above regarding checking on on the project status.

@Amelia per our back and forth communication about this enhancement request. See here :)