+3
In Progress

EAP - Updated Work Requests - Allow Contributor Ability to Initiate Chat

Alyssa T. 5 months ago in Productivity Management updated by Daniel Clarke 4 weeks ago 5

With the 'Updated Work Request' FF, Contributors (Activity Requestors) can now access the Task List and Agile Board of their requests to better track the status of their Projects.

It would be nice to allow them to initiate a Chat, even if a thread has not yet been started, so that they can reach out to the Task Assignees to follow up on the status.

Our Contributors are finding that with the increased visibility - they are able to see where the bottlenecks are and would like to communicate with those users to find out why their project has not progressed. Unless a Chat Board has been opened already - they are unable to begin one.

In Progress

Ill keep you updated, it is likely that the right will be assigned out to all full users initially who qualify for starting up chat boards under the current regime, but will be configurable as needed by your security administrators.

New


There is a new domain right coming which will most likely be known as Chatboard, Activate.  This can be given to users (not limited by type), which will then become the basis for the chat board activation process.  You can then limit the ability to do this action as you see fit via users/groups.

Hopefully this will cover what you require in this instance?

Great news, yes this will cover our requirements.  Thanks.

We would also greatly benefit from this feature.  Even after a work request submission, we are finding that the requester may need to add forgotten info to the request details, so it would be great if they had a formal process to do this, via a chat; and it can all be tracked in Aprimo.   Also agreed in the specific scenario above regarding checking on on the project status.

@Amelia per our back and forth communication about this enhancement request. See here :)