resource capacity for assigned and in process only

Adam Henderson 11 months ago in Productivity Management updated 10 months ago 1

We have a lot of tasks for designers that are projected and included in the resource capacity total estimated work. These tasks can take a few days to come back round and it's not always predictable when they will drop back in. It'd be great if we could have the option to filter out projected tasks in the resource capacity tool so we can just see what they have on now. I had a designer who looked they they had loads of work on but they didn't have anything actually assigned. If the resource tool had this option I could easily see where there was capacity on any given day, enabling us to be more reactive .  

Alternatively it would also make the resource utilization more accurate if the SLA was ignored, so currently a 3 hours task would be split 1/2 an hour each day for 6 days, but we don't work like that we'd do 3 hours on one day then move on to the next task. What do you think?