Include the notification template ID on all email notifications.

Joe Cerep 1 year ago in Productivity Management updated by Amelia Ross 8 months ago 4

This is a similar request to https://voice.aprimo.com/communities/42/topics/1500-include-an-indication-on-notifications-advising-the-user-what-role-they-are-in-that-resulted-in-the - We would like to have the Notification Template ID included on all email notifications issued. This will allow admins to easily determine what notification is being issued to users.

With release 111, we ware releasing a new feature flag, "new-notifications" that provides an updated look and better user experience for email notifications.  This feature includes the template id as an html comment so Admins can better troubleshoot issues.


Is this really an end user benefit or more a troubleshooting tool for the admin? Could we include that information in the header information or something maybe so it could be discovered or do you want the user to see it as well?

Can you provide some examples on this? Are these typically custom notifications you have configured or base system emails?

Hi Eric,

Displaying the ID would be strictly for admin troubleshooting and is not important to our users. Even when users forward admins specific notifications it can be difficult to locate the template in question using the Notification Template List. Including the ID in the header or anywhere it could be discovered would be a big benefit in my opinion.