As part of the launch of Modern Grids, it only shows the first person in a user group (ie. Legal, only shows first name on list) which leads users to believe that person is reviewing their submission. Prior to the launch of modern grids, the complete of list of members in the user group was visible. Since the user wont see who is reviewing the submission until it has been completed, it is causing confusion resulting in the user reaching out to someone in the group who may or may not be working on their submission. This causes a lot of unnecessary email requests taking away from the time the reviewer could be spending reviewing the submission.
Customer support service by UserEcho