+15
Done

Activity Chat Improvements - Email Notification Subject and Chat Board List

Liz Guzman 1 year ago in Productivity Management updated by Daniel Clarke 5 months ago 11


1. When receiving a chat board notification, the subject line is not informative to drive a response from the recipient, so the Activity Title should be provided.

    Current Subject: You have been tagged in a post

    Suggested Subject: You have been tagged in a post: <Activity Title> 

    2. In the list of Project Chat Boards, displaying the Activity Title below the Project Title would be very helpful as using workflow templates, the Project Titles are all similar, so you cannot decipher what these posts are without clicking on them.

      Done

      In Release 119, the final update to get the Email Notification subject into the following form will be released:

      <<Activity Title>>: You have been tagged in a post

      Kind Regards

      Dan.

      In Progress

      Hi

      The Activity title addition to project level chat will now be available in 118, we are just finalising an update to the notification subject line (switching order round).

      Kind Regards


      Daniel.

      In Progress

      Hi Liz

      So the notification improvements are coming in an impending release, chat notifications will now have a subject which includes the Activity Title, Activity Proposal Title or Project Title depending on where it originated from, to help with identification of the message source and thereby drive a response from the recipient.

      The addition of an Activity Title to Project Level chats  (underneath is the smaller font), will follow on from that shortly.

      Thanks


      Dan.

      Hi team,  I was just hoping that these improvements are also included in the upcoming chat board improvements list?  (Also, yes, Activity Title in the beginning of the subject makes much more sense).  Thanks.

      Qualified

      If we make this change I might suggest that the activity title be placed at the start of the subject line.

      <Activity Title>: You have been tagged in a new post.

      Since the activity title is the distinguishing item placing it first would ensure it is visible.  If we place it at the end it could still be cut off depending on the column width of the subject field in your email.

      Thoughts?

      100% the Activity Title (and ID if possible) would be a great enrichment oppty. We use gmail so our similiar emails get grouped together making it easy and common to miss emails from posts. This would be incredibly useful to us! Thanks Eric!

      Agree with Alyssa, Activity Title and ID would be great!

      BI Would also appreciate this change.  We would even go further and would like full control of the email notification sent when a user is tagged (as per workflow notifications). It would also be nice to see these included in the new DAM UI in the notifications tab.  

      There are plans to push chat alerts and task assignments into the Notifications panel in the new DAM UI.  That will likely happen sometime in late Q1 or Q2 of 2020.  

      Red Hat would also greatly appreciate this enhancement. For users using Gmail as their company email, as we do, it collapses all 'you have been tagged in a post' email notification into 1 stack and becomes easy to miss.

      Franklin Templeton would like to see this enhancement as well.  It would add to the users ability to distinguish between the many Chats in the left hand list.