Requesters need the ability to attach a file (list of contacts, etc.) during the course of a project. E.g., a requester submits a form asking for a marketing email to be built and deployed. During the creation process, but before deployment, the requester receives new information about contacts who should or should not receive the email for various reasons. The most frictionless process would be for the requester to navigate to the chat board for that project or activity and attach a file with a note so the PM and Production resources see both the note and the attachment.
Customer support service by UserEcho