Due the the ability to have so many groups that users can fall into with different security features it can make it challenging to troubleshoot. It would be very helpful to have a feature where an admin can "log in as" a specific user so they can see exactly what they are seeing and determine if there is an issue or if it is operator error. I have seen this feature work in our applications in our company and it has been huge for troubleshooting and for training. I can also see this as a huge help for Aprimo's Service Now team. It could eliminate a lot of back and forth screen sharing and time.
Customer support service by UserEcho