Currently, all required fields must have something input for a Work Request Form to be able to be saved as a draft. Frequently, our users don't have all the information on hand when they start a request and need to be able to input the data they do have on hand, save a partially completed form as a draft and come back to complete the form later. As a workaround they are forced to put junk data (a period, N/A etc.) in all required fields to allow them to save the form. This creates the risk of those fields not being updated prior to the Work Request being submitted. We would like the ability to save Work Requests as a draft, even if a required field (or multiple required fields) is empty.
Customer support service by UserEcho