Often, we’re able to optimize and simplify workflow processes by using 1 workflow to accommodate many different channels. This is great because we can reduce the amount of configuration in the system and mitigate the amount of maintenance. However, Attachment Types to be displayed in a Task frequently differ between roles/request types. It would be great if there were a way to set criteria such as a Type or an EA to determine which Attachment Types are displayed rather than having to display all Attachment Types needed for a specific Task to all roles for all request types.
Customer support service by UserEcho