Currently only Single-Select Picklist fields can be used as parent fields for DCTs & in Page Layout sections. Allowing Multi-Select fields to be used as parents would greatly improve the flexibility admins have when configuring Job Starter Forms, Activity Layouts, DCTs ect.
Example: our company has three main divisions; West, Central & Northeast. Each division has multiple regions included in their footprint.
West - California, Houston, Mountain West, Portland
Central - Big South, Chicago, Florida
Northeast - Beltway, Freedom, Boston
Due to the fact that only Single-Select Picklist fields can be used as parent fields, our current configuration is:
West Division Needed? - Yes/No
- If Yes - West Regions EA is displayed
Central Division Needed? - Yes/No
- If Yes - Central Regions EA is displayed
Northeast Division Needed? - Yes/No
- If Yes - Northeast Regions EA is displayed
If Multi-Select fields could be used as parent fields, the configuration would be
Division(s) (Multi-Select) - West, Central, Northeast
- West Regions, Central Regions and/or Northeast Regions would be displayed based on the selection(s) in the Multi-Select Region field
This is just one example of many where user experience is diminished by the fact that Multi-Select EAs can't be used as parent fields.
Customer support service by UserEcho