+41
Committed

Auto Refresh - Task Inbox (VSTS 134327)

Rockell B. (Aprimo Consultant) 11 months ago in Productivity Management updated by Eric Teitsma 3 months ago 5

Equip the Task Inbox so that the task tile listing doesn't require an explicit page refresh to show new or updated tasks.

Description: Currently our users have to refresh their page in order to see new tasks in their In Box. We have situations where user can receive back to back tasks and they have to refresh their page before they see the next task. We would like the system to auto refresh so that users do not need to do this.

Business Use Case: page views should auto refresh after an action has been completed. a Manual refresh should not be necessary.

UX Tasks
Committed

Work has begun to include the background technology to push messages/alerts to user client pages which is the underlying technology needed to support this feature.  That work will run into Q1 2020 so this feature will likely not be completed until late Q1 or early Q2 2020 but it is still planned.

We are investigating technology options to provide push notification updates to users in the system. This would apply to pushing new chats to a user, pushing a new task into the Task Inbox without needing to refresh the page, etc.


Once we complete the POC of the technology we will have a better idea of whether we can include this into the roadmap.  If we can, the first two places we might leverage this would be to update a Chat panel in real time as users add comments (so replace the need to do that refresh every 60 seconds that is shown below) and to update the Task Inbox with new Tasks as they are released or when they change status.

It would also be useful if it could follow the way Chat Boards auto refresh every 60 seconds:

The other item that is extremely frustrating here is that clicking the Task Inbox icon or the "Task Inbox" text on the left hand navigation does not refresh the page.  The user should not have to click the refresh button on the browser every time.