Allow working hours / work patterns to be set at an individual user level rather than a system parameter. For example allow a user to specify that they work 20 hours per week (Monday 10 am- 3 pm, Tuesday 10 am - 3 pm, Wednesday 9 am - 4 pm, and Thursday 10 am - 1 pm ). These working hours and daily capacity should then be taken into consideration when allocating work or showing team member capacity.
I have heard this request from LEGO, Prudential ,KRKA and many prospect RFPs. This type of feature is a must have given that most workplaces are moving to more "flexible working hours".
Customer support service by UserEcho