We have had clients commenting on the fact that images appear cropped in adam studios if they are oriented in portrait. For a number of people it is important that the thumbnail preview is completely representative of the image they are previewing, even at small scale. Its not easy to differentiate a detail shot from one that is a complete shot, as due to some being in portrait orientation adam is showing only the center of the image. In these cases, adam can make a preview image look like a detail shot.
Is it possible for you to change the behaviour of the OOB thumbnail control so it can handle the complete portrait thumbnail?
Customer support service by UserEcho